HostPapa Review

HostPapa Review

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HostPapa’s services include web hosting, domain names, site building, etc. They offer shared web hosting, VPS hosting, reseller services but they don’t offer dedicated hosting.

  • Cheap green host
  • Multi-lingual customer support
  • Fast servers
  • Unlimited disk space and data transfer
  • High renewal prices
  • No backups for starter plans

HostPapa has been around since 2006 and today they host more than 500,000 websites. The Canadian web hosting company is independently owned and it is known to be a friendly and great choice for beginners.
They seem to cover the basic features and need in their services, that have a relatively low cost.
To help you decide if HostPapa is the right choice for you, we’ve taken a deeper look into their services, prices, features, and everything else that you should be aware of.

Services and products

HostPapa’s services include web hosting, domain names, site building, etc. They offer shared web hosting, VPS hosting, reseller services but they don’t offer dedicated hosting.

Shared web hosting

Shared hosting is a great option to start with your project. HostPapa has three shared web hosting plans, the Starter, the Business, and the Business Pro Plan.
The Starter plan is perfect for a basic blog or website according to them. You can host two websites on your account, free domain registration is included and you get 100 GB SSD storage with the plan.
The bandwidth is not metered. You get a free Lets Encrypt SSL and 100 email accounts. The prices start at $3.95 per month for a 36-month plan, the renewal prices go up to $7.99 per month.
The Business plan is made for small businesses and you can host an unlimited number of websites. The bandwidth and the webspace are not metered and you also get free domain registration.
With the business plan, they offer unlimited email accounts, unlimited forwarding accounts, and autoresponders along with spam protection and virus scanning. The prices start at $3.95 per month, for a three-year deal.
The Business Pro provides enhanced performance for your site, with better server resources. The prices start at $12.95/month and renew at $19.99/month.


You can choose between five plans with HostPapa if you choose the virtual private server hosting category. The plans’ prices depend on the resources(CPU, RAM, Storage).
The prices start at $19.99 per month all the way up to $249.99 per month for 3-year deals only. With all the plans you get an unlimited number of websites hosted and subdomains and unlimited FTP accounts.

WordPress hosting

If you want WordPress hosting for your site you can choose between three plans at HostPapa, the starter, the business, and the business pro.
With the starter plan, you can host 2 websites, get unmetered bandwidth, and 100 GB SSD storage. All the plans include free domain registration, free WordPress migration, and free Lets Encrypt SSL.
Only the Business Pro Plan has automated backups and advanced security features. The Starter plan costs $3.95/month, the Business $5.95/month, and the Pro $12.95 per month for a 3-year plan (the prices renew for almost twice the price).

Domain names

You can get a .com domain at HostPapa for $10.99 per year, or choose between other domain endings like .net, .club, .blog, .online, etc.

You can also choose between their five reseller plans that provide enhanced security, power, and performance.

Detailed reviews


They do not offer month-to-month billing and the prices shown on their website are available for 3-year plans only, and they don’t make that very clear.
You get addons on the checkout and it was a little bit difficult to cancel them since the cancel option was hidden. Overall the 3-year plans’ prices weren’t bad, but be careful because the renewal prices are much higher.


HostPapa offers a 30-day money-back guarantee for their services. They apply a non-refundable domain fee in case you cancel a web hosting service within the 30 days of guarantee.
If you choose monthly billing for their services, you’ll have to cancel the service within 2 days to get a refund.

Space limit

The webspace is limited only for the Starter plan, 100 GB, which is generous compared to other web-hosting providers, and unlimited for Business and Business Pro plans.

Ease of use and backup

The interface is user-friendly and in general easy-to-use for beginners and professionals. The cheapest plans do not have automated backups, so you’ll have to pay for them or upgrade to the Business plans.


You can get help from the technical support team in a wide range of ways, including email, phone, fax, and mail support.
They have multi-lingual customer support including languages like English, Spanish, French, and German and they provide phone support in 18 countries.
In general, customers don’t seem to be very satisfied with the technical support based on the reviews.


The email support has some limitations for all the plans, with 500 MB storage, a limit of 250 emails per hour, and the email attachment size is up to a maximum of 10 MB.

Speed and performance

HostPapa’s uptime is 99.95%, which is within the market standard, but for bigger websites, you must look for better network uptimes. Their average load speed is 705 ms, very good compared to other bigger providers.


They clarify that they don’t limit the traffic and the content you upload on your website as long as it does not affect negatively their servers’ resources.
In that case, you get notified to take action or to choose another plan for your website.

Server location

The two main servers are located in Toronto, Canada, and New York, USA.

Security options

Even the cheapest plans come with a Let’s Encrypt certificate, antispam protection, and a firewall. The Pro plan comes with an automated backup, domain privacy protection, and a free dedicated IP address.
They offer a lot more than other more known providers for cheaper prices.


If you choose the starter shared web hosting plan you get a limited number of 25 MySQL databases and an unlimited number of databases for the business plans.

Software and applications

You can download with only one click CMSs and applications like WordPress, Joomla, Drupal, TikiWiki, and more, with the help of Softaculous.
They also support Python, Perl, Ruby on Rails, the latest PHP versions, and Git.

Site migration

HostPapa offers its customers a free website migration, along with free email migration. You also get a free migration if you choose to upgrade plans.
Some hosts or website builders that they cannot transfer are Wix, Squarespace, Google Sites, Weebly, VistaPrint.


HostPapa’s packages are fair if you don’t have a lot of needs for your project. Even though you don’t have a lot of choices for their hosting plans, most of them cover the basic needs for each category.
Their uptime and speed are decent and you can get technical support in different ways. The prices are good, but only if you commit to a 36-month plan, and the renewal prices are of course higher.
Be careful of a few upsells. You have some limitations on your email account and database number for the starter plan, and they don’t offer free backups for the cheapest plans.
It makes a good choice if you’re hosting a small project.

Smart web solutions for your small business
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Automated Website Backup Single SSL Certificate
4.3 Overall Rating

79 Replies to “HostPapa Review”

  • C
    Catherine W says:

    Changed from another provider and I’m more than happy with the service. The servers are fast and I got unlimited bandwidth and data transfer.
    They also monitor for malware and the customer service has been very helpful. Highly recommended.

  • J
    James B says:

    HostPapa has been my hosting provider for years now and I’m more than satisfied with the services. The uptime is amazing and the servers are very fast.
    The prices are pretty reasonable and the tech support is well prepared and helpful.

  • D
    Dave J. says:

    Works great, the customer support team is helpful and responds fast. Haven’t experienced downtimes or other issues. The prices for my plan (VPS hosting) are affordable and reasonable.

  • M
    Melissa says:

    I have hosted websites at HostPapa for years now. I’ve experienced just a few downtimes during this time, but things got back to normal pretty fast.
    The tech support team has been extremely helpful and answered my queries quickly. I am also pleased with the server speed.

  • A
    Andrew says:

    Works flawlessly and I love that there’s multilingual support. The email accounts have some limitations so be careful with that. The performance has been great for my websites in Canada, and a little bit slower for my European clients.
    It’s a great host for small projects.

  • M
    Mike C says:

    I feel very secure using HostPapa. Very pleased with their services and assistance. My experience with one of their VPS plans has been great, I am very satisfied with the speed and the performance.
    The customer support is fantastic.

  • A
    Aaron S says:

    I’ve been a client for almost 5 years now. My websites have been down only a few times during these 5 years. The pricing is affordable and the services are solid. The servers are fast.
    I got domain privacy and automated backup with my business plans. They also provide unlimited email accounts and spam protection. No complaints at all!

  • S
    Sarah G says:

    The level of customer service is outstanding, the tech support team is very knowledgeable. It is my first ever project to host and they’ve made the experience very pleasing. The plans were affordable and convenient.
    Hope to always have this quality of service. Well done, HostPapa!

  • C
    Chad T says:

    Better speed than my old host, even though a little more expensive, but it is worth the price. The migration was easy and the help I got from the support team was amazing, they are prepared and fast.
    I’ve been happy in my first months here.

  • A
    Andrew L says:

    Very satisfied with the service. The hosting prices are affordable and reasonable, considering the quality of the services they offer. Anytime I need anything they kindly provide quick solutions to my problems.
    I recommend them to all my friends, excellent provider!

  • T
    Teresa P says:

    I love the interface, it’s professional and very intuitive, everything is easy to navigate, especially for beginners. I had some problems with my migration, but one of the agents was kind to help me through the process.
    My blog works better than ever, I like the speed and the overall performance.

  • H
    Harris J says:

    Not very happy that they don’t offer free backups for cheaper plans. The prices are only affordable if you sign up for a 3year deal, and there’s a lot of upsells.
    The customer service has been helpful, but it might take some time for them to answer. The dashboard can be complex sometimes but it does the work.

  • J
    Jenny K says:

    Nothing that I hate from HostPapa. More than satisfied with their prices, services, and tech support. Most of the things are easy to understand and use.

  • M
    Miley F says:

    Pretty decent services for affordable prices. The servers are fast and reliable and the uptime has been great. The interface is easy to deal with, even if you’re a beginner.
    I am overall satisfied with the services and the support I’ve gotten from the technical team.

  • M
    Mariah H says:

    The experience has been good, the server’s speed is amazing and the tools have been very helpful. The interface is pleasing and makes things easy to manage. The pricing is reasonable, and I’m very satisfied with my package.
    Customer support is the best.

  • A
    Alice W says:

    I’m impressed with their speed. My website has been performing very good and the uptime is also good. Whenever I’ve needed help the customer support has been very efficient and quick.
    My WordPress hosting plan has nice features and unlimited bandwidth, as most of their plans do. The pricing is okay, you get what you pay for.

  • S
    Suzy A says:

    The support team is knowledgeable even in coding, they solved my issue within minutes. My calls of help are always answered quickly, the team is kind and quick.
    I highly recommend them for the amazing support and the fast servers.

  • J
    James C says:

    Excellent service and support. Acceptable pricing and friendly team. They usually solve my tickets in a few hours and they’re always patient if I have a problem understanding things.
    The VPS plans are convenient and the performance is amazing. The best hosting provider!!

  • R
    Robert says:

    I’ve hosted my websites in a lot of providers during the years, and I can say that HostPapa has been one of the best ones.
    I am more than satisfied with the customer service, the team is professional and I get helpful personalized answers within hours. Highly recommended.

  • N
    Noah says:

    It was my first time building a website from scratch and the whole experience was quite interesting with HostPapa. The responsiveness and the efficiency of the support team are amazing, they always get the job done as fast as possible.
    Highly recommended, true professionals!

  • G
    Gerald G says:

    Overall a positive experience. Professional team and good services for good prices.

  • L
    Lea says:

    So far so good. I haven’t had any serious problems till now. The servers are fast and the website performs well. The email responses from the support team are quick and detailed.

  • J
    Jonathan says:

    No issues at all. I’m a new customer at HostPapa and everything is going well. Since the beginning, the staff has been helpful and able to solve any problem on time.
    Everything was easy to set up and configure. The price is affordable and convenient considering the quality of the services. 5 deserved stars!!

  • M
    Mariott says:

    The servers are fast, and the plans have unlimited features. The dashboard is simple and the interface is nice. The prices are affordable, at least for the first term plans.
    The support team has been helpful and efficient. I would recommend them to anyone.

  • E
    Emily says:

    Nothing I hate. Very satisfied with the uptime, the speed is fantastic too. They were able to solve some coding issues and assisted me with other issues.

  • L
    Larry says:

    I’ve never experienced downtimes and the speed is okay. The panel is easy to use and navigate. The technical team has been always available when needed.
    My website is safe with them. Highly recommended.

  • L
    Lea says:

    I like and continue to work with HostPapa even after all these years mostly because of the fast servers and the customer support services. They’re not perfect but still one of the best out there.

  • R
    Ryan says:

    Great hosting provider. I was able to create a beautiful website and now that the website is live I’m very impressed with the results. The support team has been helpful and quick to resolve my issues.
    They are patient and kind to explain to me everything in detail since I’m not a technical-minded person. I would highly recommend them to anyone.

  • R
    Riley says:

    Great services and reasonable prices. Tech support has always been able to resolve my problems. I am happy with my VPS plan, I can host how many websites I want to, and I got unlimited FTP accounts.
    They have a variety of plans that you can choose or upgrade, and that’s clearly an advantage.

  • G
    Griffin says:

    Perfect for my small business website. It runs fast, the uptime is good and I find everything easy to manage, the control panel helps me a lot too.
    The tech team has helped me a few times, and they’ve been kind and quick.

  • J
    Jane says:

    I have hosted so many websites with HostPapa and the overall experience has been great. The availability and the speed are great, I’ve almost never experienced downtimes or slow speeds.

  • J
    John says:

    Friendly and knowledgeable representatives. The migration process was easy and fast. They helped me in every step and gave valuable advice. The price and value relation is great.
    Their servers are pretty fast and they’re reliable. A decent hosting company would totally recommend it.

  • D
    Denise says:

    By far one of the best hosting providers I’ve worked with. The amazing customer support, the solid services, and the affordable prices make HostPapa stand in a crowd. Highly recommended!

  • D
    Dean says:

    It is always a pleasure to work with professionals. I’ve had the best experience with the customer service team, they’re informative, precise, and friendly.
    HostPapa provides solid services and I feel my site is secure with them. They’re wonderful!

  • C
    Candice says:

    Right from the start the experience with the representatives has been amazing. They’re kind, helpful, and knowledgeable, always give valuable and clear answers.
    I wish every company has this level of commitment toward their clients.

  • E
    Elizabeth says:

    Fast servers and high security. HostPapa has been for years a reliable provider and I would recommend them for their services and the great support.
    You know your website is in good hands when you work with professionals.

  • L
    Lisa K says:

    Great prices and fast support. The live chat works great and I am pleased with the assistance.
    Highly recommend their services.

  • R
    Rindi S says:

    I’ve been with HostPapa (which used to be LunarPages) for 7 years now, their services are still reliable and fast. Communicating with the support team has always been easy and pleasing.
    I’ve rarely experienced downtimes or server issues.

  • C
    Cassie says:

    High-quality services. They are quick to respond and the representatives have always been kind to me. The live chat works great.

  • T
    Tracy says:

    The staff is patient and helpful. Their skillful and have always resolved my issues quickly. The support system really stands in a crowd.
    The services are decent and the prices are competitive.

  • T
    Tom says:

    I like the interface, the layout is simple and everything can be accessed and managed easily. I’m amazed by customer support, they’re professionals and empathic.
    The speed is the best, my WordPress blog responds in less than a second. I would highly recommend HostPapa.

  • K
    Keith says:

    Easy to deal with. HostPapa is a great provider, the services are excellent. The support has been kind and helpful.

  • M
    Miguel says:

    I can’t say anything but good things about their services. The site migration was done fast and my website is up and running. The speed is great and the WordPress responsiveness is amazing.
    Very satisfied with them.

  • K
    Kerry says:

    This is my 5th year working with them and the experience has been pleasing. The team is responsive and professional. The speed is great and I have rarely experienced downtimes.

  • J
    Jermaine says:

    The technicians are friendly and very knowledgeable. They solved my coding issue in minutes and saved me time and money. I know my website is in good hands with HostPapa.
    Would recommend them to anyone.

  • M
    Martha says:

    Everything works flawlessly, the speed and the uptime are great. Their plans are affordable and worth the money. The support is quick and helpful. Amazing hosting!

  • K
    Kendrick says:

    Excellent services and customer support. They provide unlimited features for the cheapest plans and the prices are quite affordable. When my website was getting more visitors and my business started to grow they suggested me to make some changes but I chose to upgrade plans. Other companies can pressure you to upgrade and upsell you but HostPapa was transparent and suggested some solutions. My website is performing even better. Would recommend them to anyone.

  • M
    Maggie says:

    My site was done for a while and I contacted the tech team. They responded immediately, explained to me what had happened, and resolved the issue in minutes.
    I was surprised by the service. I know that the uptime cannot be 100% but at least the support team was transparent and helpful.

  • J
    Justin says:

    They handle the issues in a friendly manner and make everything easier to understand. Every time I’ve contacted the tech team I’ve received amazing support. Amazing company!

  • J
    Jake says:

    Have never experienced downtime or other issues. The servers are fast and they’re quick to help. Everything you need from a good host.

  • A
    Andrew says:

    They have nice articles and documentation about almost everything. The support team is friendly, gives good advice and fast.
    The hosting is consistent and the prices are reasonable. Very happy with them.

  • J
    Javier says:

    The services are good and the customer support is outstanding. The technicians are prepared, quick, and friendly. They make everything much easier.

  • R
    Randy says:

    Strongly recommended. Reliable and fast services. They are prompt I responding and providing the right solutions to any situation.
    The team is extraordinary, committed, and knowledgeable, they make everything much easier.

  • T
    Tom says:

    The hosting is fine but it could be better. The speed used to be great but last months I’ve experienced slow load times.

  • M
    Michelle says:

    I’ve had consistently great services and support from them. They’re a reliable company. The interface is simple and easy to follow. The quality of support is outstanding.
    My experience with them has been amazing, highly recommended.

  • E
    Elliot says:

    They’re security-oriented and I love their plans. They’re reasonably priced and provide amazing services. I am currently using VPS and I am very satisfied, especially with the speed.
    The chat works great and the wait times are minimal.

  • J
    Jane says:

    I have never had a problem with the availability or speed. The support team is friendly and communicative and I’m happy with their services.
    The prices can be a little bit expensive for small businesses but they’re worth it.

  • R
    Ramona says:

    The services are great but I’m not happy with the customer service. Some of them don’t seem to understand the issues and take longer to respond.

  • G
    Gene says:

    The pricing is very good, the speed is great and the support is helpful. Everything you need from a host.
    They even provide free SSL and other security features for your account. Top-notch Services!

  • A
    Angela says:

    100% recommended. Excellent and consistent services and professional support.

  • K
    Kian says:

    Simple interface. I’m a beginner and I find things easy to follow. The support team has been understanding and patient with me. The services are great until now, very happy with the speed and the uptime.
    When the need arises I know they will be there for me. Would recommend them to anyone.

  • V
    Victoria says:

    I am a newbie when it comes to website building but it is very easy with HostPapa. I have emailed them many times for help and they have responded in a kindly manner with solutions that were always accurate.
    They even gave me advice on how to optimize my website and how to avoid some errors. They made everything painless. I recommend them to anyone.

  • B
    Brenda says:

    I like their uptime and support. The speed could be better. Overall good value for money.

  • O
    Omar says:

    I have been a customer for years now. The representatives are communicative, helpful, and kind. Love the live chat. E-commerce works flawlessly.

  • D
    Dolly says:

    Hassle-free services! Responsive team and great hosting services.

  • C
    Cindy says:

    Low-cost services but good quality. I purchased my domain and a hosting plan and everything runs smoothly. The technicians are courteous and attentive.

  • F
    Frank says:

    My website has been down only a few times during 5 years of working with HostPapa. The speed and support are decent. The tech team has helped me and my sites quite often.

  • P
    Paul says:

    The hosting is good but the customer service has a lot of things to improve. The representatives are often confusing with their responses. The billing department is also slow and not attentive.

  • E
    Ender says:

    Decent prices for decent services. The support team is in general trained and friendly, but there’s room for improvement.

  • L
    Lisa says:

    Easy to use and 24/7 support.

  • V
    Victoria says:

    The pricing is great and the hosting is worth it. The technical support team is friendly and very knowledgeable and they’re quick to answer.

  • R
    Raul says:

    The technical support is great, every issue I’ve had has been resolved quickly and the answers are always accurate and precise. They do their best to explain things in the simplest way possible.

  • W
    Warren says:

    The agents are attentive and friendly. I am clueless when it comes to hosting, but they have helped with everything and gave good advice. Overall, high-quality services.

  • A
    Allan says:

    I have experienced some issues lately with the uptime, but every time I have contacted customer support they have answered in a courteous way and explained to me what was happening.
    Otherwise, the services are solid and the support has always been good.

  • A
    Albert says:

    They solve my tickets within hours and make the experience more pleasing. Things are self-explanatory and easy to navigate. I recommend them.

  • M
    Mariah says:

    They’re always kind and helpful, even if it’s a complex issue or something small. They’re knowledgeable and have been very patient with me and my questions.

  • K
    Kate says:

    Low prices and nice support. Their team takes every issue or question seriously, no matter how small or big it is. I find the live chat brilliant and the representatives are friendly.

  • D
    Danielle says:

    My site has never been down for almost 4 years of working with them. They have helped me and even rescued me several times with their help and advice. I recommend them for their uptime and support.

  • C
    Christina says:

    They’re reliable but their latency is unbearable. I like their support but the speed is way more important to me.

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